Returns, Refunds & Cancellations

• You can cancel any time before your device reaches us — just let us know and don't send it.
• After it arrives we inspect it. If it matches your description we pay the quoted amount.
• If the device differs materially from your description we send a revised offer. You can accept it, or ask for the device back.
• If you decline our final offer we return the device to you free of charge by tracked post to the address on your order.
• Once you have accepted the final amount and we have paid you, the sale is complete and the device cannot be returned.
• Devices reported lost or stolen, or blocked/blacklisted, are not paid for or returned and may be reported to the relevant authority.

• Devices are sold as used or refurbished, in the condition described on the listing.
• As a consumer buying online you may cancel within 14 days of receiving the item and return it for a refund, under the Consumer Contracts Regulations.
• Tell us you are cancelling by email, then return the item complete and undamaged. Return postage for a change of mind is at your cost unless we agreed otherwise.
• We refund the price you paid, using the original payment method, once the item is back with us and checked. If the item has been used beyond checking it, or is damaged after delivery, we may reduce the refund.
• If an item is faulty, not as described, or fails soon after delivery, contact us and we will repair, replace or refund it in line with your rights under the Consumer Rights Act 2015. We cover return postage in that case.
• Normal signs of use described in the listing are not treated as faults.

• You can cancel a repair booking free of charge before work starts.
• If we quote a revised price after diagnosis you can decline it; we return the device unrepaired. A diagnostic fee applies only where it was shown before you booked.
• Repair work is carried out with reasonable care and skill. If the same fault returns because of our work or a part we fitted, tell us and we will put it right.
• Parts fitted are covered against failure for the period stated on your repair record.
• We are not responsible for pre-existing damage, unrelated faults, water damage that reappears, or data loss — please back up before booking.

Email Admin@pngadgets.co.uk or call +447448799076 with your reference. Post address: 64 Beulah Road, Thornton Heath, CR7 8QW. Please don't send anything back before contacting us so we can confirm the details.

Refunds are issued within 14 days of us receiving the returned item or agreeing the refund, whichever is later. Your bank may take a few extra days to show it.